Terms and conditions of sale

1. Scope

These general terms and conditions of sale (GTC) apply to orders placed in the online shop of Brumann Sàrl, Rue de Fauporte 22, 3977 Granges (VS), Switzerland (hereinafter “Brumann”).

By confirming their order, the customer acknowledges having read these terms and accepts them.

The version in force at the time of the order applies.

2. Products and prices

Each product is presented on its product page with its characteristics, its formats and its price.

Products are offered while stocks last.

Because they are made by hand, the products may show natural variations in shape, colour, weight and appearance. The photographs on the website are for illustration only.

Weight of the products: as some specialities are sold as whole pieces or in portions, their weight may vary slightly.

The terms of sale by weight, the quantities and the applicable prices are given on the product pages. No surcharge may be invoiced after the order without the customer's consent.

Food information: the mandatory information on the products, in particular ingredients, allergens and origins, is provided in accordance with Swiss legislation. Further details are given on the packaging.

Prices: all prices are given in Swiss francs (CHF), including VAT at the applicable rate. The reduced rate of 2.6% applies to the foodstuffs concerned.

Shipping costs are set out on the “Shipping and delivery” page and shown before payment.

Brumann may change its prices at any time. The price shown when the order is placed applies.

3. Ordering

Before paying, the customer can check their basket, change the quantities and correct their contact details.

They then accept these GTC and confirm their order by paying for it.

The contract is concluded when the payment is confirmed.

The customer receives by email a confirmation and a receipt with a unique order number.

If a product is unavailable or the order cannot be fulfilled, Brumann contacts the customer to propose a suitable solution.

If the customer does not accept a solution, the items concerned are refunded. If the order cannot be fulfilled, it is refunded in full.

Any request to change or cancel an order must be made as soon as possible. Once preparation has begun or the order has been shipped, a change or cancellation can no longer be guaranteed.

4. Payment

Payment is made online when ordering, using the payment methods offered on the payment page.

Transactions are processed by a secure payment service provider.

Brumann neither receives nor stores the full details of the bank cards used.

5. Delivery and collection

Delivery in Switzerland: Brumann delivers its products within Switzerland.

Delivery times, shipping days, costs and any conditions for free delivery are given on the “Shipping and delivery” page.

The delivery times given are estimates, unless expressly agreed otherwise.

Each order is prepared and packed with care to preserve the quality of the products during transport.

Certain products that require refrigeration may be subject to specific delivery arrangements, stated when ordering.

In the event of delay, loss or damage to a parcel, the customer is asked to contact us so that we can look into the situation quickly and find an appropriate solution.

The customer is responsible for the accuracy of the delivery address provided. Additional costs directly caused by an address error attributable to the customer may be charged.

Collection on site: orders can also be collected at the séchoir in Granges during opening hours, with no shipping costs.

The customer receives a confirmation when their order is ready.

Certain products, in particular the Valais platters and preparations expressly marked as such, are available for collection on site only.

6. Returns and right of withdrawal

You may withdraw from your purchase within ten days of receiving the order, without giving any reason, by writing to info@brumann.swiss.

Products are returned at your expense, unopened and in their original packaging. We refund their price once we receive them, using the payment method you used.

For reasons of hygiene and storage, the following cannot be taken back: products whose packaging has been opened, gift boxes put together at your request, and fondues, which are shipped with an ice pack.

This provision in no way limits the customer's rights where a product is defective, damaged or does not match their order.

7. Customer satisfaction and complaints

Customer satisfaction is a priority for the Brumann house.

We take particular care in making, preparing and shipping our specialities.

If a product does not meet your expectations or if you have a problem with your order, please contact us.

Every request is examined carefully in order to find a fair solution suited to the situation.

If a product is defective, damaged, missing or non-conforming, the customer must report the problem to us as soon as it is noticed.

To help us process the complaint, we recommend sending us:

• The order number.• A description of the problem.• If possible, a photograph of the product and its packaging.

Depending on the nature of the problem and the applicable rights, an appropriate solution is offered, in particular a replacement, a price reduction or a refund.

A goodwill gesture may also be granted where the circumstances justify it.

Natural variations inherent in handmade products do not, in themselves, constitute a defect.

The customer's statutory rights remain reserved.

Contact for complaintsEmail: info@brumann.swissPhone: +41 27 458 10 60

8. Storing the products

To preserve their quality, the products must be stored according to the instructions on their packaging.

The customer is asked to observe the storage conditions and temperatures, as well as the use-by or best-before dates indicated.

Products that require refrigeration must be put in a cold place immediately after receipt.

Brumann cannot be held liable for deterioration caused exclusively by improper storage or handling after delivery, subject to mandatory legal provisions.

If you have any doubt about the storage or the quality of a product, our team is available to help.

9. Gift boxes and personalised orders

Brumann offers gift boxes and assortments made up of various food specialities.

The photographs are for illustration only. The exact contents correspond to the products stated when ordering.

If an item is unavailable, a replacement of equivalent value may be offered with the customer's consent.

Personalised gift boxes are prepared according to the choices and instructions given when ordering, subject to availability.

Special requests may require prior confirmation.

10. Data protection

Brumann processes the personal data needed to manage orders, payments, deliveries and customer service in accordance with applicable Swiss legislation.

Certain information may be passed on to partners essential to providing the services, in particular payment and transport service providers.

Details of how personal data is processed are given on the “Privacy” page of our website.

11. Liability

Brumann does its utmost to ensure the quality of its products and the smooth handling of orders.

Exceptional circumstances beyond our control may occasionally cause delays or difficulties in delivery.

In such situations, we endeavour to inform the customers concerned and to find a suitable solution.

Brumann's liability remains subject to applicable Swiss law. Liability that cannot legally be excluded remains reserved.

12. Changes to the general terms and conditions

Brumann reserves the right to change these general terms and conditions of sale.

Changes apply to orders placed after they come into force.

The version accepted when the contract was concluded remains applicable to the order concerned.

13. Applicable law and jurisdiction

These terms are governed by Swiss law.

In the event of a dispute, Brumann favours an amicable settlement.

Subject to the mandatory places of jurisdiction provided by law, in particular those applicable to consumers, the place of jurisdiction is Sierre, to the extent permitted by law.

Brumann SàrlRue de Fauporte 223977 Granges (VS) — Switzerland

Phone: +41 27 458 10 60Mobile: +41 79 434 88 78Email: info@brumann.swissWebsite: www.brumann.swiss